Platform Privacy Policy
Platform Privacy Policy And Data Processing Addendum
Last Updated: 21st Jan, 2026
This combined document includes the Platform Privacy Policy and the Data Processing Addendum (DPA) and applies to the processing of Personal Data in connection with OmnifiCX’s Platform and related SaaS Services.
1. Introduction
This Platform Privacy Policy (“Policy”) explains how OmnifiCX, Inc., a Delaware corporation with its principal place of business at 16192 Coastal Highway, Lewes, Delaware 19958, USA (“OmnifiCX,” “we,” “our,” or “us”), collects, processes, uses, discloses, transfers, retains, and protects Personal Data in connection with your use of our products, services, and platform (collectively, the “Platform”).
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to this Policy. If you do not agree, you must not use the Platform.
This document also incorporates the Data Processing Addendum (“DPA”), which governs OmnifiCX’s processing of Personal Data on behalf of Customers acting as Controllers.
2. Definitions
Personal Data
Any information relating to an identified or identifiable natural person.
Sensitive Personal Data
Personal Data that is sensitive under applicable laws, including biometric, health, financial, government-issued identifiers, racial or ethnic origin, political opinions, religious beliefs, or trade union membership.
Usage Data / Telemetry
Technical data automatically collected from Platform usage, including device type, IP address, browser, operating system, session duration, feature usage, and error logs.
Cookies And Similar Technologies
Cookies, pixels, local storage, and similar tracking technologies used for authentication, analytics, personalization, and security.
Third Parties
Service providers, subprocessors, affiliates, contractors, or integration partners that process or receive Personal Data.
Applicable Laws
All applicable data protection, privacy, export control, and related laws and regulations.
3. Scope Of Policy
This Policy governs Personal Data collected:
• Directly from Platform users
• Automatically via telemetry and system logs
• Through data uploaded, generated, or processed on the Platform
• In connection with providing, maintaining, and improving the Platform
This Policy does not apply to data collected through OmnifiCX’s public corporate website, which is governed by the Website Privacy Policy.
4. Categories And Sources Of Personal Data
Data Provided By You
• Identification and contact details
• Billing and payment information
• Login credentials and security data
• Content, documents, and metadata uploaded to the Platform
Data Collected Automatically
• Usage Data and telemetry
• Device, browser, IP address, time zone, and language data
• Cookie and tracking data
Data From Third Parties
• Data authorized by you from integrations or APIs
• Publicly available information
5. Consent And Opt-Out Mechanisms
• Consent is obtained where required for non-essential processing
• Consent may be withdrawn at any time
• Non-essential cookies may be disabled, subject to functionality limits
6. Purposes Of Personal Data Processing
Personal Data is processed for:
• Platform operations and functionality
• Account, billing, and customer management
• Performance monitoring and service improvement
• Administrative and security communications
• Legal and regulatory compliance
• Fraud prevention and security
• Aggregated analytics and business intelligence
• Marketing, where consent has been provided
7. Legal Basis For Processing
Processing is based on:
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent, including explicit consent for Sensitive Personal Data
8. Sharing And Disclosure Of Personal Data
Personal Data may be shared with:
• Service providers and subprocessors under contractual safeguards
• Affiliates within the corporate group
• Authorities where legally required
• Parties involved in corporate transactions
• Third parties receiving aggregated or anonymized data
International transfers are protected using appropriate legal safeguards.
9. Data Retention And Deletion
• Data is retained only as long as necessary
• Data is securely deleted or anonymized after retention periods
• Users may request deletion or portability, subject to legal limits
10. Security Of Personal Data
OmnifiCX implements safeguards including:
• Encryption in transit and at rest
• Access controls and authentication
• Monitoring, logging, and intrusion detection
• Secure development and patch management
• Incident response and breach notification
11. Data Subject Rights
Subject to Applicable Laws, you may:
• Access your Personal Data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
Requests may be made via privacy@omnificx.com. Identity verification may be required.
12. Export Control And Cross-Border Transfers
Platform use must comply with export control laws. Personal Data may be processed internationally using approved transfer mechanisms such as Standard Contractual Clauses or adequacy decisions.
13. Third-Party Sites, Links, And Integrations
Third-party services are governed by their own policies. OmnifiCX is not responsible for third-party privacy practices. Users are responsible for content uploaded to the Platform.
14. Children And Minors
The Platform is not intended for children below the minimum legal age. Any inadvertently collected data will be deleted promptly.
15. Changes To This Policy
This Policy may be updated to reflect legal or operational changes. Continued use of the Platform constitutes acceptance unless consent is required by law.
16. Governing Law And Jurisdiction
This Policy is governed by the laws of the State of Delaware, with exclusive jurisdiction in New Castle County, Delaware.
17. Data Processing Addendum Overview
This Data Processing Addendum (“DPA”) forms part of the Agreement between OmnifiCX (as Processor) and the Customer (as Controller) and applies to Personal Data processed on behalf of the Customer through the Platform.
18. Roles Of The Parties
Controller
Determines the purposes and means of processing Personal Data.
Processor
OmnifiCX processes Personal Data solely on documented instructions from the Controller.
19. Processing Of Personal Data
Personal Data is processed to provide, maintain, secure, support, and improve the Platform, including analytics, compliance, and customer support.
Processing occurs for the duration of the Agreement and until data is deleted or returned.
20. Subprocessors
OmnifiCX may engage subprocessors subject to contractual data protection obligations. Customers will be notified of material subprocessor changes and may object on reasonable grounds.
21. Security Measures
OmnifiCX maintains appropriate technical and organizational security measures, conducts audits, and ensures personnel confidentiality and training.
22. Data Retention, Return, And Deletion
Upon termination or expiration, Personal Data will be returned or securely deleted at the Customer’s option, unless retention is legally required.
23. Cross-Border Transfers And Export Control
Transfers comply with Applicable Data Protection Laws and export control requirements. Standard Contractual Clauses apply where required.
24. Data Subject Rights Assistance
OmnifiCX will assist Controllers in responding to Data Subject requests where required by law.
25. Legal Obligations And Law Enforcement
OmnifiCX may disclose Personal Data where legally required and will notify the Controller where permitted.
26. Liability And Indemnification
Liability under the DPA is limited as permitted by law. Controllers indemnify OmnifiCX for unlawful instructions or data use.
27. Audit And Reporting
Controllers may audit OmnifiCX’s compliance subject to notice and confidentiality. Breaches will be reported without undue delay.
28. Miscellaneous Provisions
This combined Policy and DPA constitute the entire agreement regarding Platform Personal Data processing. In case of conflict, the DPA prevails.
29. Privacy Contact
OmnifiCX, Inc.
Legal / Privacy Department
16192 Coastal Highway
Lewes, Delaware 19958, USA
Email: privacy@omnificx.com